Privacy Policy

1. Regulatory Framework & SPDI Compliance

Playzo Pe collects and processes personal information in strict adherence to the Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Sensitive Personal Data) Rules 2011.

2. Personal Information We Collect

We collect your verified mobile phone number, chosen username, profile avatar, and verified email address (used exclusively for digital voucher delivery).

3. Mobile Device Permissions & Sensitive Hardware Access

To maintain fair play, security, and statutory legal compliance, our application requests specific Android runtime permissions. Each permission is strictly purpose-bound and never accessed in the background without explicit user action:

• Location (GPS / Fine & Coarse): Mandatory to enforce Indian state-level statutory skill gaming regulations. Used strictly to prevent participation from restricted territories (Assam, Andhra Pradesh, Odisha, Telangana, Nagaland, Sikkim, and Meghalaya).
• Camera: Used exclusively when the user chooses to capture a photograph for mandatory KYC identity verification (PAN/Aadhaar) or to take a custom profile picture. The camera is never accessed covertly.
• Storage & Media Gallery: Enables users to select and upload existing identity proof documents for KYC processing or choose custom avatar images from their gallery.
• Microphone & Audio (Record Audio): Strictly powers optional, opt-in real-time interactive voice chat between players during active multiplayer matches. Audio streams are transmitted live peer-to-peer and are never recorded, analyzed, or stored on our servers.
• Push Notifications: Transmits match turn alerts, challenge invitations, and wallet transaction/withdrawal confirmations. Users can disable notifications anytime in Settings.

4. Purpose of Data Processing

Your data is used exclusively to facilitate game matchmaking, maintain leaderboards, process gift card deliveries, provide support, and enforce Fair Play policies.

5. Bank-Grade 256-Bit SSL/TLS Encryption

All data in transit between your mobile client and our servers is secured using TLS 1.3 / SSL 256-bit encryption protocols.

6. Strict No-Sale & No-Rent Guarantee

We strictly DO NOT sell, rent, monetize, or trade your personal information, phone numbers, or emails to third-party marketing companies.

7. Payment Data Privacy (PCI-DSS Gateways)

All coin purchases are handled directly through RBI-compliant, PCI-DSS certified payment gateways. Playzo Pe never accesses or stores your Card CVVs, Bank Passwords, or UPI PINs.

8. Email Confidentiality & Voucher Delivery

Your email address is confidential and is utilized solely for transmitting digital voucher codes, OTP verification, and critical security notifications.

9. Geolocation Data Processing

IP-based location checks are conducted solely to verify compliance with Indian state-level skill gaming restrictions.

10. Account Security, Credentials & OTPs

Authentication uses cryptographically signed session tokens and OTPs. We will never ask for your password or OTP via phone, email, or chat.

11. Local Storage & Client Cache

Our mobile client utilizes secure local storage solely for preserving user preferences (audio volume, vibration toggles, and login session tokens).

12. User Rights: Access & Data Verification

Users have the right to review their profile details, transaction ledgers, and game history directly from the in-app Profile section.

13. Right to Erasure & Account Deletion

Users may request complete and permanent deletion of their account, profile data, and associated records at any time through Settings or Support.

14. Data Retention Periods

Account details and transaction history are retained for the duration required by applicable financial and taxation laws before secure archival.

15. Cloud Infrastructure Security

Data is hosted on enterprise-grade cloud server facilities with multi-layer firewall protection and restricted administrative access.

16. Data Breach Response Protocol

In the unlikely event of any security incident, affected users will be notified promptly in accordance with CERT-In guidelines and IT Rules.

17. Child Privacy (Strict 18+ Prohibition)

We do not knowingly collect or solicit data from individuals under 18 years of age. Accounts identified as underage are deleted immediately.

18. Push Notifications & Communication Preferences

Users can toggle tournament alerts, daily bonus reminders, and coin notifications directly via in-app Settings.

19. Privacy Policy Updates & Notifications

Material changes to this Privacy Policy will be communicated via in-app banners or notifications prior to taking effect.

20. Data Protection & Grievance Contact

For privacy inquiries, data deletion requests, or grievances, contact our Data Protection Desk at support@playzope.com.