Refund & Cancellation Policy
Disconnection Safeguards, Auto-Refund Guarantees & Settlement Terms
1. Match Cancellation & Disconnection Protection
If a multiplayer match is abruptly terminated due to verified server failure or system crashes, 100% of the player's contest entry fee coins are automatically refunded to their Winning Balance immediately upon server recovery.
2. Fraudulent Activity & Fair Play Violations
If an opponent in your match is detected using hacks, automated bots, modified APKs, or rooted device manipulation by our Anti-Cheat Shield, the match is voided and 100% of your entry coins are returned.
3. Digital Gift Card Delivery Assurance
Digital gift cards (Amazon Pay, Flipkart, Google Play, Myntra) redeemed with winning coins are issued instantly. If a brand voucher code fails to deliver within 2 hours, 100% of redeemed coins are refunded to the player wallet.
4. Accidental Transaction Inquiries
Users encountering any discrepancy in coin balances or match settlements may raise a ticket via our 24x7 Support Desk. Our team investigates and resolves all legitimate settlement claims within 24 hours.
5. Non-Refundable Contest Losses
Skill-based match losses occurring in genuine gameplay where both players participated fairly in accordance with standard rules are final and not eligible for refunds.