Terms & Conditions
Official User Terms, Participation Rules & Platform Agreement
1. Preamble, Absolute Acceptance & Safe Harbor
By downloading, installing, accessing, or playing on Playzo Pe ("Platform", "We", "Us", or "Company"), you irrevocably and unconditionally agree to be bound by these Terms of Service, Privacy Policy, Fair Play Policy, and Refund Policy. This constitutes a legally binding agreement under the Indian Contract Act, 1872 and the Information Technology Act, 2000. If you do not agree to any provision, you must refrain from downloading or immediately uninstall the application.
2. Certified Classification as a Game of Skill (Public Gambling Act Exemption)
All contests and formats hosted on Playzo Pe—including Turbo Ludo (12 & 20 Moves), 4-Player Ludo, Snakes & Ladders Pro, and 5-Min Blitz Chess—are certified "Games of Mere Skill". Under Section 12 of the Public Gambling Act, 1867 and authoritative precedents of the Supreme Court of India (State of Bombay v. R.M.D. Chamarbaugwala, AIR 1957 SC 699; State of Andhra Pradesh v. K. Satyanarayana, AIR 1968 SC 825; and Dr. K.R. Lakshmanan v. State of Tamil Nadu, 1996 2 SCC 226), competitions where success depends predominantly upon superior knowledge, strategy, foresight, numerical calculation, turn planning, move economy, and reflex timing are constitutionally protected under Article 19(1)(g) of the Constitution of India and do not constitute gambling, betting, wagering, or lottery.
3. Absolute Age Prohibition (Strictly 18+ Only) & Parental Indemnity
Participation in any reward contest or coin battle is strictly limited to natural persons who are 18 years of age or older as on the date of registration. Minors (individuals under 18 years) are strictly barred. If a minor accesses the Platform using forged credentials, stolen SIM cards, or parental devices, the parent or legal guardian shall be solely liable for all consequences, and all accrued virtual coins shall be immediately and permanently forfeited without refund.
4. State Jurisdictional Restrictions & Geofencing Warranty
The laws in certain Indian states—including but not limited to Assam, Andhra Pradesh, Nagaland, Odisha, Sikkim, Telangana, and Meghalaya ("Restricted Territories")—restrict or prohibit pay-to-play skill competitions. Residents of, or persons accessing the Platform from, Restricted Territories are strictly prohibited from participating in paid coin contests. Any attempt to bypass territorial geofencing via Virtual Private Networks (VPN), GPS spoofing, mock location apps, or proxy servers constitutes criminal fraud and material breach. Playzo Pe disclaims all liability resulting from such unauthorized access, and the offending user shall hold Playzo Pe completely harmless against all state penalties and regulatory inquiries.
5. User Account Registration & Mobile Verification
Users must register using their own active, verifiable Indian mobile phone number. Account verification is performed via One-Time Passwords (OTP). Users are solely responsible for all actions taken under their registered credentials.
6. Single Account Policy & Hardware Binding
Each player is permitted to operate exactly one account across the Platform. Operating multiple accounts, duplicate profiles, or accessing accounts from cloned application environments on the same physical device is strictly prohibited.
7. KYC (Know Your Customer) Compliance
Playzo Pe reserves the right to mandate KYC verification (submission of Govt-issued ID such as PAN Card, Aadhaar, or Voter ID) prior to approving large coin redemptions, tournament payouts, or processing dispute inquiries.
8. Game Coin Architecture & Wallet Classification
In-App Coins comprise three distinct categories: (a) Deposit Coins acquired via authorized payment gateways, (b) Winning Coins earned from contest victories, and (c) Bonus/Promotional Coins granted via events and referrals. Coins represent digital game utility points and carry no commercial value outside Platform redemption.
9. In-App Purchases & Deposit Terms
Users may acquire Game Coins through authorized Indian payment channels (UPI, Net Banking, Debit/Credit Cards). All deposit transactions are processed in Indian Rupees (INR) and are non-transferable between different user accounts.
10. Voucher Redemption Policy & Delivery Timelines
Winning Coin balances can be redeemed in the Redeem Store for genuine brand digital vouchers (Amazon Pay, Google Play, Flipkart, Myntra). Gift card codes are transmitted to the user's verified email address within 24 business hours following standard security checks.
11. Tax Deduction at Source (TDS) under Section 194BA
In strict compliance with the Income Tax Act 1961 (Section 194BA) and Central Board of Direct Taxes (CBDT) regulations, applicable TDS (currently 30%) is deducted on net winnings at the time of redemption or financial year-end reconciliation. Appropriate TDS certificates will be issued.
12. Refund, Cancellation & Aborted Match Protocols
In the event a match or tournament is cancelled due to server outages, software malfunction, or confirmed technical disruptions, 100% of the coin entry fee will be credited back to each participant's coin wallet automatically.
13. Standard Game Rules & Scoring Systems
Each game mode operates under standardized, published rules (such as 1v1 Classic Ludo, 12-Moves Turbo, 4-Player Arenas). Moves, dice rolls, piece capturing, safe zones, and final scoring calculations displayed on the interface are conclusive.
14. Strict Turn Clocks & Hearts (Life) Penalty
To ensure swift gameplay, each player is allotted a fixed 15-second turn timer. Failing to make a move before the timer expires consumes one (1) match life (Heart). Exhaustion of all three (3) lives results in automatic match forfeit.
15. Disconnection Handling & Smart Auto-Play
During temporary client-side network interruptions, Playzo Pe activates a temporary Auto-Play safety buffer for up to 30 seconds to prevent immediate match dropping. Reconnecting restores full manual control.
16. Dynamic Matchmaking & Fair Pairing
Players are matched against live opponents strictly based on matching coin tier, chosen game mode, and competitive MMR rating. Matchmaking is fully automated with zero human or preferential intervention.
17. Anti-Collusion & Soft-Play Disqualification
Coordinating with opponents, intentional feeding of points, throwing matches, or pre-arranging tournament results is strictly prohibited and leads to immediate disqualification of all participating accounts.
18. Absolute Ban on Hacks, Cheats & Modded APKs
The use of modified application binaries (modded APKs), automated script bots, memory editors (GameGuardian), or packet interceptors is strictly prohibited and triggers an irreversible permanent hardware device ban.
19. Anti-Emulator & Virtual Environment Restrictions
Playzo Pe enforces real-time client integrity security. Running the application within PC emulators (BlueStacks, Nox, LDPlayer, MEmu), virtual sandboxes, or dual-space cloners is forbidden.
20. Anti-Mock Location & VPN Restrictions
Simulating GPS coordinates through mock-location tools, proxy networks, or VPN tunnels to conceal geographic location or bypass jurisdictional bans is actively blocked by native security routines.
21. Referral Program Terms & Anti-Abuse Rules
Referral bonuses are provided solely for genuine player invitations. Self-referrals through device manipulation, automated registration bots, or temporary disposable numbers will result in total clawback of referral coins.
22. Tournament Rules & Leaderboard Competitions
Tournaments operate on fixed schedule brackets or dynamic point accumulation models. Final leaderboard standings, prize pool coin disbursements, and tie-breaking algorithms published in the tournament lobby are binding.
23. In-Game Communication & Community Code
Chat features, quick phrases, and audio emotes must be utilized respectfully. Obscenity, harassment, abusive slurs, hate speech, or sharing contact information is subject to immediate chat and account bans.
24. Dormant Accounts & Unclaimed Balances
Accounts with zero login activity for a consecutive period exceeding twelve (12) calendar months may be categorized as dormant, and promotional/bonus coin balances may expire in accordance with platform policies.
25. Intellectual Property & Proprietary Rights
All software code, 3D graphics, character gotis, sound assets, user interface layouts, trademarks, and logos are exclusive intellectual property of Playzo Pe. Decompilation, disassembly, or asset extraction is prohibited.
26. Account Freezing, Suspension & Termination
Playzo Pe reserves the autonomous right to temporarily freeze or permanently terminate user accounts under active fraud investigation or for breach of any clause in these Terms.
27. Absolute Disclaimer of Warranties & Force Majeure
The Platform, software binaries, matchmaking algorithms, and services are provided strictly on an "AS IS" and "AS AVAILABLE" basis without express or implied warranties. Playzo Pe disclaims liability for telecommunication network lag, mobile carrier throttling, device hardware incompatibility, battery depletion, or force majeure events (including grid failures, server host outages, ISP routing interruptions, or government orders).
28. Total Limitation of Liability & Maximum Cap
To the maximum extent permitted by Indian law, under no circumstances shall Playzo Pe, its founders, directors, shareholders, officers, contractors, or affiliates be liable for any special, indirect, punitive, incidental, or consequential damages, loss of coins, loss of data, loss of anticipated winnings, or personal grievance. In any event, Playzo Pe's aggregate cumulative liability towards any user for all causes of action whatsoever shall be strictly limited to the actual coin entry fee paid by the user for the specific match giving rise to the dispute or ₹100 (Indian Rupees One Hundred), whichever is lower.
29. Complete User Indemnification & Hold Harmless
You agree to irrevocably indemnify, defend, and hold harmless Playzo Pe, its founders, operators, directors, and representatives from and against any and all civil, criminal, consumer, tax, or regulatory claims, liabilities, damages, losses, penalties, costs, and legal fees arising directly or indirectly from: (a) your violation of these Terms or applicable laws; (b) any fraudulent age or territorial declaration; (c) third-party infringement or cheating activities; or (d) any dispute regarding tax declaration or earnings.
30. Mandatory Arbitration, Exclusive Jurisdiction & Statutory Grievance Redressal
Arbitration: Any dispute, controversy, or claim arising out of or relating to this Platform shall be referred to and finally resolved by binding arbitration under the Indian Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by the Company. The seat and venue of arbitration shall be New Delhi, India, and proceedings conducted in English. Users explicitly waive all rights to initiate or participate in class action lawsuits.
Statutory Grievance Redressal Officer: In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, users may file any operational grievances or compliance notices directly to:
• Grievance & Legal Officer: Playzo Pe Compliance Cell
• Email: grievance@playzope.com
• SLA: Formal acknowledgment within 24 hours; resolution within 15 working days.